Refund and Return Policy for BIS Seltzer

Thank you for choosing our BIS! We want you to be completely satisfied with your purchase. Please review our refund and return policy below:

1. Returns

We accept returns under the following conditions:

• Returns are only accepted within 30 days of the purchase date.
• To be eligible for a return, the product must be unopened and in its original packaging.
• If the product is defective or damaged upon arrival, please contact us immediately, and we will provide you with a return shipping label.
• Please note that opened or used products cannot be returned due to health and safety regulations.

2. Refunds

• Refund Eligibility: Refunds will only be processed for unopened products returned in the original packaging. To initiate a refund, please contact our customer service team with your order number and reason for return.
• Processing Time: Refunds will be processed within 7-10 business days of receiving the returned product.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If payment was made by credit card, please allow a few additional days for the refund to appear on your statement, depending on your bank.

3. Exchanges

• If you received a defective product or a wrong item, please contact us within 7 days of receiving your order to request an exchange. We will cover the cost of shipping for defective or incorrect items.

4. How to Return or Exchange Your Product

• Contact our customer service team at Sales@can-a-bis.com with your order number and request for a return or exchange.
• We will provide instructions on how to send the product back to us.
• Please make sure to keep your return tracking number for reference.

5. Non-Returnable Products

• Opened or partially used products.
• Products marked as non-returnable at the time of purchase (e.g., limited edition or final sale items).

6. Shipping Costs

• Return Shipping: You are responsible for the cost of return shipping, except in cases where the product is defective or incorrect.
• Original Shipping Fees: Shipping fees for your original order are non-refundable unless the product was damaged or incorrect.

7. Contact Us

If you have any questions regarding our refund and return policy, please don’t hesitate to contact us:

• Email: Sales@can-a-bis.com

We appreciate your business and aim to provide the best customer service experience. Thank you for choosing BIS!